This Shipping Policy explains how we prepare, package, and deliver your Qalam e Mansoori artwork — whether it’s a ready-made digital print or a bespoke handmade commission. If you have any questions about your order’s shipping, we’re always happy to help.
1. Processing Time
Processing time is the time we need to prepare your order before it ships — separate from delivery time.
- Standard digital prints: 1–3 business days
- Custom and handmade commissions: 7–14 business days, depending on the complexity of the piece
During busier periods, such as holidays or peak commission season, processing may take slightly longer — we’ll always keep you updated if this affects your order.
2. Shipping Within the UAE
We currently ship within the United Arab Emirates. Once your order leaves our studio, delivery typically takes a further 2–4 business days, depending on your emirate. We work with a trusted courier partner to make sure your piece arrives safely and on time. Shipping costs are calculated at checkout based on your order and delivery address.
3. International Shipping
We’re not yet set up for standard international checkout, but we love working with clients abroad. If you’re outside the UAE and would like to order a piece or commission a custom artwork, please reach out to us before placing your order at qalamemansoori@gmail.com or WhatsApp, and we’ll arrange shipping and confirm delivery timeframes with you directly. Please note that any customs duties, import taxes, or fees charged by your destination country are the customer’s responsibility and are not included in our shipping costs.
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on your order and delivery destination, so you’ll always see the exact cost before completing your purchase. For international or custom shipping arrangements made directly with us, we’ll confirm the cost with you in advance.
5. Order Tracking
Once your order ships, we’ll send you a confirmation by email with your tracking details so you can follow your artwork on its way to you. If you don’t receive tracking information within the expected processing window, feel free to reach out and we’ll check on it for you.
6. Custom and Commissioned Artwork
For custom calligraphy commissions, shipping only begins once you’ve reviewed and approved the digital preview of your piece, as outlined in our commission process. This ensures your artwork is exactly as you envisioned before it’s prepared and sent for delivery.
7. Packaging
Every piece is luxury packaged with care, using protective materials to ensure safe delivery — so it arrives in the same beautiful condition it left our studio.
8. Delays
All delivery times listed above are estimates. Occasionally, deliveries may be delayed due to customs processing, courier disruptions, weather, or other circumstances outside our control. We appreciate your patience and will do our best to keep you informed if we become aware of any delay affecting your order.
9. Contact Us
If you have any questions about shipping or the status of your order, reach out any time:
This policy may be updated from time to time as our shipping partners and delivery options evolve. The version published on this page is always the current one.