Qalam e Mansoori (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices and rights you have. It applies to www.qalamemansoori.com and any purchases, commissions, or inquiries made through it.
1. Who We Are
Qalam e Mansoori is a bespoke Arabic calligraphy atelier based in Dubai, United Arab Emirates, creating handmade and digitally printed artworks sold online through our website, www.qalamemansoori.com. For any questions about this policy or your personal data, see the Contact section below.
2. What Personal Data We Collect
We only collect what we need to serve you well. Depending on how you interact with us — through our contact form, our custom commission form, or checkout — we may collect:
- Your name
- Email address
- Shipping and, where provided, billing address
- Phone or WhatsApp number
- Custom commission details — such as names, dates, or text you ask us to include in a bespoke piece
- Order details — items purchased, order value, and order history
We do not knowingly collect data from children, and we don’t collect more than we need to fulfil your order, your commission, or your inquiry.
3. Why We Collect It
We use your personal data to:
- Process and fulfil your orders, including arranging shipping
- Create your custom calligraphy commission exactly as requested
- Respond to questions sent through our Contact page or WhatsApp
- Send order updates, shipping confirmations, and — only if you subscribe — occasional newsletter emails about new artwork and offers
- Keep records for accounting, tax, and legal purposes
We will never use the details of a custom commission (such as a name or personal message) for any purpose beyond creating and fulfilling that commission, unless you separately agree — for example, if you’d like us to feature the piece in our portfolio.
4. Payment Data
Payments made on our website are processed securely by our payment gateway provider. Your card and payment details are handled directly by that provider and are not stored on our servers. We only receive confirmation that payment was successful, along with the order total, so we can process your purchase.
5. Cookies
Our website uses standard cookies from WordPress and WooCommerce to keep your shopping cart working as you browse, remember your login if you have an account, and save basic site preferences. These cookies don’t track you across other websites. You can disable cookies in your browser at any time, though parts of checkout may not work correctly without them.
6. Third-Party Sharing
We share the minimum information needed with our shipping couriers — such as your name, address, and phone number — so they can deliver your order. We also work with our payment gateway provider as described above. We do not sell, rent, or trade your personal data to third parties for marketing purposes, ever.
7. Data Retention
We keep order and customer records for as long as needed to fulfil orders, handle any returns or disputes, and meet our accounting and tax obligations under UAE law — generally for the duration of our business relationship plus the period required by applicable law. Commission details are kept only as long as needed to complete and deliver the artwork, unless you’ve asked us to keep them on file for a future order.
8. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct any inaccurate information
- Ask us to delete your personal data, where we’re not required to keep it for legal or accounting reasons
- Unsubscribe from our newsletter at any time, using the link in any email or by contacting us directly
To exercise any of these rights, simply reach out using the contact details below and we’ll respond as quickly as we can.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, reach out any time:
This policy may be updated from time to time to reflect changes in our practices. The version published on this page is always the current one.